9 Tips For Dealing With Problem Employees
- Act Immediately: Don’t condone bad behavior by inaction.
- Use the Best Communication method: Keep it private – one on one – and
do it face to face.
- Make undesirable actions unrewarding: Know what the employee wants and let him know that his actions are taking him in the opposite direction.
- Don’t swat a fly with a sledgehammer: Make your actions reciprocal to the problem.
- Plan the Approach: Organize your thoughts BEFORE you speak to the employee.
- Give Specific Feedback: Give specific examples of the problem behavior and how it is a detriment to the organization as well as the employee himself.
- Listen more than you talk: Give the meeting the credibility of the employee walking away thinking he had a chance to defend his actions.
- Don’t sink to the employee’s level: NEVER abate from the professional you are regardless of the employee’s reaction.
- Win the war – not just the battle: Don’t look at curtailing the actions of one employee, but look at the strategic aspect of creating a healthier, more enjoyable work environment.
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