Expert Communicators…   ·       Know how to use words that make them appear bright, witty, insightful, and wise ·       Can encourage staff members and motivate them to give 110% ·       Know exactly what to say in crisis situations where strong leadership is essential

 Communicating with
Diplomacy & Tact

These are the proven skills you will learn with practical applications guaranteed to make a positive impact on your life:

·           Reinforce Your Mastery of The Basics

·           Speak with Tact and Presence

·           Get your Message Across with Nonverbal Communication

·           Overcome Communication Barriers

·           Make the Most of Your Personal Communication Skills

·           Resolve Conflict with Diplomacy

·           Learn to Analyze and Use What You Hear

As top executives work their way up through the ranks, many promising managers and supervisors come and go.  Most likely it is because they do not have the interpersonal skills it takes to become a respected leader. And no matter how hard you work, no matter how much technical expertise you have, it takes solid communication skills for good managers to excel and be their best!

Throughout this seminar you will discover powerful methods for mediating staff conflicts, receiving and giving positive feedback, and how to tactfully handle sensitive issues. Just a few of the things you will learn during the seminar are:

·           How to speak with authority by capitalizing on your personal communication style

·           Stop misunderstandings that cause confusion and lower productivity

·           Inform your team of an unpopular decision without hurting morale or team spirit

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