Certified Instructors, Professional, Local, and Affordable.

Computer Training

ETR Office

Our classroom training programs are delivered by professional instructors. Through interactive lectures, product demos, and hands-on exercises, the instructor provides you with in-depth knowledge and proficiency techniques.

All classes start at 9am and are over by 5pm. We provide you with several breaks during the day and an hour for lunch. Dress comfortably and be ready learn and have fun!

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Click here to go to the complete list of classes.

Most Popular Classes
  • Computing Fundamentals
  • Basic Word/Excel
  • Email and the Internet
  • Windows XP
  • Photoshop
  • Quickbooks Intro through Advanced
  • Quickbooks Year End
  • Quickbooks Payroll
  • Word 2007/2010
  • Excel 2007/2010
  • Access 2007/2010
  • PowerPoint 2007/2010
  • Publisher
  • Outlook
  • HR Classes
  • HTML
  • Communication Building
  • VBA for Excel
  • Word 2007 Macros
  • Dreamweaver

Professional Development

  • Communicating with Diplomacy & Tact
  • Positive Team Building
  • Enhanced Customer Service
  • Situational Leadership
  • Public Speaking
  • Mastering Supervision
  • Interview for Success
  • The Role of the Office Manager
  • Communication Building Skills
  • Performance Based Appraisals
  • Performance Based Meeting Management
  • Managing Conflict in the Workplace
  • Managing Interpersonal Relationships
  • Effective Business and Technical Writing
  • Winning Strategies for Developing Grant Proposals
  • Train the Trainer
  • Total Human Resource Improvement
  • Social Styles
  • Project Management Theory
  • How To Managing Your Emotions
  • Managing with Style
  • Managing People
  • Managing Effective Meetings
  • Leading a Successful Team
  • How to Conduct a Conflict Assessment
  • Excellence in Customer Satisfaction
  • Effective Communication to Get Your Point Across
  • Dealing with Negative People
  • What to Do With Emotional Employees
  • Written Communication Skills
  • Write Right
  • Customer Service
  • Conflict Management
  • Collaboration
  • How to Hire and Retain the Best Employees
  • Building Interpersonal Relationships
  • Body Language for Business Success
  • Assertiveness and Social Styles
  • The Ultimate Resume
  • Setting up a Team
  • School to Work
  • Starting a Business in Idaho
  • The Ultimate Business Plan
  • How to Become a Great Leader
  • Stress Management
Personal Career
  • Interviewing Skills
  • How to Write a Killer Resume
Sales Skills
  • Basics of Effective Selling
  • Telephone Sales Skills
  • Closing the Sale
  • Negotiating for the Sales Professional
  • Successful Negotiation
  • Qualifying Sales Prospects
  • Mastering Cold Calls
  • Creating an Effective Sales Team
Supervision
  • Succeeding as a Supervisor
  • Managing Projects
  • Leading Effective Meetings
  • Delegating
Team Building
  • Leading Effective Teams
  • Becoming an Effective Team Member
  • Appreciating Personality Differences
  • Solving Problems as a Team
  • Building a Successful Team
Business Management
  • Financial Basics for Non-financial Managers
  • Organizing Your Workspace
  • Understanding and Using Contracts
  • Basics of Effective Communication
Communications
  • Basics of Effective Communication
  • Conflict Intervention
  • Setting Performance Goals and Expectations
  • Appreciating Personality Differences
  • Providing Effective Feedback
  • Presentation Skills
  • Communicating with Diplomacy & Tact
  • Internet Basics
Customer Service
  • Building Strong Customer Relationships
  • Dealing with Difficult Customers
  • Telephone Skills for Quality Customer Service
Human Resources
  • Preventing Sexual Harassment for Leaders
  • Discharging Employees
  • Interviewing Job Candidates
  • Moving from Trainer to Performance Consultant
  • Preventing Sexual Harassment for Employees
  • Valuing Diversity
  • Dealing With Violence In The Workplace
Leadership
  • Applying Leadership Basics
  • Creating a Strong Leadership Team
  • Managing Change
  • Developing a Strategic Plan
  • Motivating Employees
  • Delegating
  • Counseling Effective Meetings
  • Solving Problems as a Team
  • Executive-to-employee Communication Strategies
  • Coaching and Counseling
Recognizing Management
  • Setting Performance Goals and Expectations
  • Recognizing Employee Performance
  • Conducting Performance Reviews
  • Disciplining and Redirecting Employees
ETR Classrom

Each seminar is specially customized to accomplish your business goals!

We often ask for questionnaires to be filled out and returned to us for evaluation purposes in advance of the actual class. As an example; For our Business and Technical Writing course, we ask for a sample document with at least 100 words from each participant so that we can analyze their current style of writing.

You can bring our dynamic seminars to your location, or send your people to ours! Either way, we guarantee your satisfaction! Contact us now for your free evaluation and analysis of your training needs.


Human Resource Training

Conducting Legal and Effective Interviews
Get the skills you need to conduct effective interviews and hire the right person, while avoiding the pitfalls of inappropriate interview practices.

Effective and Legal Performance Appraisals
Learn how to use appraisals to improve employee performance and avoid problems that could be potentially illegal.

Employee Discipline and Bad Conduct
After this course, you will be able to deal with difficult employees and correct bad behavior and will learn what NOT to say to problem employees.

Fair Labor Standards Act (FLSA)
Learn the in's and out's of the Fair Labor Standards Act and how to make sure your company is in compliance.

Preventing and Managing Absenteeism
Absenteeism costs American businesses millions of dollars a year. Let us show you how to reduce or even prevent absenteeism and improve your bottom line.

Privacy Rules and HIPAA
With Identity Theft on the rise in the age of the Internet, its more important than ever that you know what is required from the HIPAA law and how to protect the privacy of your employees.

The Family and Medical Leave Act (FMLA)
Learn the rules and rights of the Family and Medical Leave Act - what right the employee has and what rights you as the employer have.

Understanding the ADA
The ADA prohibits discrimination against qualified individuals with a disability who are able to perform the essential functions of a position with or without reasonable accommodation. Get the answers that most people don't know about ADA.

  • What key ADA definitions do I need to know?
  • What are the key ADA issues I need to watch out for?
  • What if a reasonable accommodation is requested?
  • What does the ADA not force me to do?
Worker's Compensation
By law, employers are required to provide Workers Compensation Insurance. But what illnesses or injuries are covered by Worker's Comp. How long does it cover an employee. Find the answers that will help you through the maze of Worker's Compensation.
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