Managing Conflict in the Workplace
A course designed for managers, supervisors and all employees who interface with
customers and employees. Participants learn to explain the benefits of conflict and to identify types of conflict in the workplace. Learn to recognize different approaches to conflict and to follow specific techniques for dealing with conflict. Participants then prepare to manage a specific conflict, learn to gain emotional self-control during the conflict and to cope with common pitfalls of conflict.
Length of class: 6 Hours
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