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Computer and People Skills Training
Certified Instructors, Professional, Local & Affordable
These are just a few of the many tips and shortcuts taught in our classes. Enjoy!
Windows - Need to use the menu WITHOUT using the mouse? Press the ALT key and the underlined letter of the menu item you want to open.
 This is Janet's favorite QuickBooks tip!
Internet - Want to organize your Favorites List?
Hit Ctrl-B. (In most Microsoft programs, this keyboard combination results in bolded text, but not here...) check it out!
Word - The less you use the toolbar, the more you'll get done. Next time you need to format some text, use the following QUICK keyboard combo's:
Ctrl-B = Bold Ctrl-I = Italics Ctrl-U = Underline
Excel - Right-click on any toolbar to see ALL of the available toolbars at your disposal. You can easily turn on or off any of them, depending on how much screen area you want to give up.
QuickBooks - Avoid Reporting Errors - Always remember to record Sales on a form (Invoice, Credit Memo, Sales Receipt, or Statement Charge). If you record Sales in the Make Deposit or Journal Entry screen, then the Sales Tax Liability Report, as well as any Item Reports, will not match the sales on the Profit and Loss Statement. Need more help with your QuickBooks? We offer 4 different classes to meet your specific needs. Custom consults also available! Call now to schedule your training. You will be glad you did! 208.525.8813 Coming soon to Jackson Hole, Wyoming!
| New Customer Loyalty Training |
Customer Service is Nothing - Customer Loyalty is EVERYTHING!
Ever wonder what your customers say about you? Do they tell everyone they meet how great you are?
Do they tell everyone they meet how horrible your customer service is? Do they say ANYTHING at all?
Today in the United States most companies spend 80% of their advertising budget trying to get new clients and 20% trying to hang on to the ones they have. What these companies don't realize is - this is backwards. If you spend 80% on the loyal customers you already have, they will BECOME your marketing department and will sing your praises to friends, family, and even strangers!
ETR is proud to announce our new Customer Loyalty Training. Invest in your employees AND your loyal customers today. Along with this training concept, ETR provides more than 50 classes focusing on Effective Management, Team Building, Conflict Management, Business and Technical Writing, Effective Time Management, Sexual Harassment in the Workplace, and many more!
Call today and have your employees and your customers singing YOUR praises!
March 2007
April 2007
How to Ruin Your First Impression in Only 30 Seconds!
Waiting at the baggage carousel at the Salt Lake City Airport, I noticed a young man walking by. Right away, he impressed
me very positively.
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Confident and pleasant facial expression
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Posture that added to his "I'm in command" appearance
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A first-class business suit that boosted his professionalism
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His brisk stride made him appear energetic
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He was physically fit, even athletic looking
Then suddenly, in less than two seconds, my opinion changed. Why? He blew a bubble with his gum, and popped it. Suddenly,
he was no longer the accomplished, sophisticated businessman who had grabbed my attention. One simple flaw tarnished his image. He dropped from leader to another face in the crowd, just that quickly.
The incident reinforced a major communication principle: Everything we do, say, or look like, either adds to or detracts from our first impression.
To score well during that all-important first encounter, realize that every detail counts. You're not being frivolous or vain when you check yourself in the mirror and mentally rehearse your behaviors, appearance, and overall first impression.
Beware of these 20 destructive behaviors:
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? Interrupting repeatedly |
? Checking your watch frequently |
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? Dominating the conversation |
? Not listening, missing key points |
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? Inconsistent eye contact |
? Poor table manners |
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? Standing too close, invading "personal space" |
? Boasting (I call it "I" disease) |
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? Taking a cell phone call or even letting it ring |
? Looking and sounding bored |
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? Chewing anything, unless you're at a luncheon |
? Complaining about anything |
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? Arriving late |
? Cluttered office |
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? Being longwinded |
? Wrinkled clothing |
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? Risky humor |
? PowerPoint that won't work |
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? Notebook or briefcase needing replacement |
? Distracting noises, like tapping fingers |
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? Interrupting repeatedly |
? Checking your watch frequently |
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? Dominating the conversation |
? Not listening, missing key points |
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? Inconsistent eye contact |
? Poor table manners |
|
? Standing too close, invading "personal space" |
? Boasting (I call it "I" disease) |
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? Taking a cell phone call or even letting it ring |
? Looking and sounding bored |
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? Chewing anything, unless you're at a luncheon |
? Complaining about anything |
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? Arriving late |
? Cluttered office |
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? Being longwinded |
? Wrinkled clothing |
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? Risky humor |
? PowerPoint that won't work |
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? Notebook or briefcase needing replacement |
? Distracting noises, like tapping fingers |
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- Checking your watch frequently
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- Dominating the conversation
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- Not listening, missing key points
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|
|
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- Standing too close, invading "personal space"
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- Boasting (I call it the "I" disease)
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- Taking a cell phone call or even letting it ring
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- Looking and sounding bored
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- Chewing anything, unless you're at a luncheon
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- Complaining about anything
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|
|
|
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- PowerPoint that won't work
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- Notebook or briefcase needing replacement
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- Distracting noises, like tapping fingers
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"What you are speaks so loudly I cannot hear a word you say." By: Ralph Waldo Emerson
 An unfailingly polite lady called to ask for help with a Windows installation that had gone terribly wrong.
Customer: "I brought my Windows disks from work to install them on my home computer. (Training stresses
that we are not the "Software Police," so I let the little act of piracy slide.)
Tech Support: "Umm-hmm. What happened?"
Customer: "As I put each disk in, it turns out they weren't initialized."
Tech Support: "Do you remember the message exactly, ma'am?"
Customer: (proudly) "I wrote it down. This is not a Macintosh disk. Would you like to initialize it"?
Tech Support: "Err, what happened next?"
Customer: "After they were initialized all the disks appeared to be blank. And now I brought them back to work, and I can't read them in the A: drive; the PC wants to format them. And this is our only set of Windows disks for the whole office. Did I do something wrong?"
 Executive Training Resources
Idaho Innovation Center
2300 North Yellowstone Highway
Idaho Falls, Idaho 83401
Office 208.525.8813 Cell 208.589.8813
etr@etrdirect.com or etrdirect@hotmail.com
8:30 am - 6:00 pm
Computer and People Skills Training
Certified Instructors - Professional, Local & Affordable! |
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