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Computer and People Skills Training
Certified Instructors, Local & Affordable
Executive Training Resources
Word - To continue searching a document for the same word or phrase already used, hit Shift-F4. It's much faster than continually opening the Find/Replace dialog box!
Excel - Hold down the Shift key while clicking on the Underline toolbar button to achieve a double-underline. Sweet!
Internet - Don't want to print the whole web page? Highlight the parts you do want to print; then, pull down the File menu, choose "Print..." and check the "Selection" option under Page Range. Sure saves paper!
Windows - Want to know more about your computer? Depending on how your computer was configured, you may be able to click the Start button> Programs> Accessories> System Tools, and then (if you're lucky) "System Information." It has more information than you would ever need...
QuickBooks- Count correctly. Be sure your aging criteria is accurate. If you give 30, 60, or 90 day due dates on invoices, check your Preference settings. Edit> Preferences> Reports & Graphs> Company Preferences> Under the Aging Reports section have the box checked for Age from Due Date. You can also add phone numbers to your A/R reports for easy follow-up! Choose Reports> Customers & Receivables> Customer Balance Detail then Modify your report. Place a check mark in the "Name Phone #" selection. Memorize your report and the contact number will always show on the reporthan for easy follow-up on overdue invoices! Contact one of our QuickBooks specialists for more information at 208.525.8813 or etr@etrdirect.com !
Finally - The technical help you've been looking for!
This workshop is for individuals who need assistance in applying their knowledge to create a new business solution or modify an existing project to improve its functionality. Bring an example that can be shared with others regarding your project.
 This dynamic class will revolve around the projects and questions presented by the individuals that attend.
Topics range from Microsoft Office applications (Excel, Word, Access, etc.) to computer networking. This workshop is ideal for individuals that recently completed formal computer training but need assistance in taking the next step to building their project.
Call and register today 208.525.8813. November 4th & November 18th 1pm-5pm
Only $39! Limited Space! Register Now!
November 2006
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December 2006
Our staff of professional trainers can add sparkle to your next corporate or association meeting with  a stimulating keynote speech designed just for you! We will deliver any seminar right to your company's door. You pick the day and topic pertinent to your organization's learning goals. Whether you have 3 or 300 people to train, ETR is the answer. For complete details and a no-obligation quote, call 208.525.8813 or email etr@etrdirect.com.
- Jan Hughes spoke at the Rotary International Club #5400 on Verbal vs. Non-Verbal Communication.
- Janet Stiffler gave a presentation for the Idaho Falls Chamber of Commerce on What QuickBooks Can Do for Your Business and Leslie Jernbergs' Office Professional program - How to Communicate Effectively and Get Your Point Accross.
- Teresa Espinoza's presentation at EITC enthralled the audience with information on How To Care for and Special meanings of our U.S. Flag.
In a traditional sense, customer service is front line- ringing up a sale, waiting tables, or answering phones in a call center. In a broader sense, customer service lies in the hands of the support staff, the administrators, and people like you who pave the way to customer satisfaction. While systems and rational strategies are essential, personal interactions are equally important. Customers and colleagues are, after all, real people just like us. What we want, what they want, what we all want, is a satisfying and respectful exchange.
Here, simply stated, is what others want from us: 
Say My Name. In the big scheme of things, I may be the little fish in a big pond, the smallest depositor, the lowest ranking on the organization chart, but I like it when you say my name.
Talk To Me. Make me feel that I belong. If not in person, send a newsletter, a survey, an opinion card, an
e-mail response option. Ask questions. Listen, learn, understand. React accordingly.
Earn My Trust. Follow up and follow through. Show integrity, respect, and attention to detail. Tell me what you will do. Then do it.
Guide Me. Provide sound advice, data, ideas and accurate information. Offer positive options and
explain the benefits. Invite me to meetings and socials, anything that results in a special insight, services, or education. Give me a chance to play a role in my own customer satisfaction.
Be There. Answer the phone. Return calls and e-mails. You are busy; I am too. A smile, a hello, an acknowledgement, even if it's "I'll get back with you tomorrow". Notice me.
Surprise Me. A bonus or other perk is always appreciated. A personal thank you or handwritten note is a nice gesture, too. In the words of one savvy leader, 'There's never a traffic jam along the extra mile'.
 Tech Support: "What does the screen say now?"
Person: It says "Hit ENTER when ready".
Tech Support: "Well?"
Person: "How do I know when it's ready?!"
 Executive Training Resources
Idaho Innovation Center Building
2300 N Yellowstone Highway
Idaho Falls, ID 83401
www.etrdirect.com 208.525.8813 etr@etrdirect.com
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