Enhanced Customer Service

Learn to understand the impact of friendly, positive customer service practices on an organization's marketing and sales performance. Establish a proactive approach to the best customer service relations. Learn to identify strengths and weaknesses of customers through listening and satisfaction measuring techniques. Become an inspired leader for enhanced, effective customer service at the point of contact with the customer. Recharge the team through management of conflict with customers so that both the customer and the company win.

Length of class: 4 Hours

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